We would like to let you know that over the coming weeks we are migrating our direct debit payments to be processed by Ezidebit, an industry leading secure Direct Debit payments provider.
Will this mean any changes
for me?
There will be no change to transaction or dishonour fees relating to your direct debit payments;
For any payments you make to us using a card, you will see ‘EZI*<At Ruben’s>’ on your card statement;
Your payments will be processed by Ezidebit. Here is a link to the Ezidebit Service Agreement for your records.
What do I need to do?
No
action is needed from you. This change will happen automatically once the
migration is complete.
If you have any questions, please
don’t hesitate to reach out.
When things were looking grey in early March 2020, I had a wise man say to “Just wait for tomorrow”.
Yes we have been hit with a global pandemic and this has caused heartache and suffering in many different ways around the world.
There is no stopping the destructive tidal wave of COVID-19. All we had to do was try to ride the wave and wait for tomorrow.
I can say that now anyway…
Thanks to amazing members, staff family and friends @Ruben’s has weathered the storm (the first part of it anyway) and together I am confident we can get through anything.
We are very close to re-opening, I hope you are as excited as I am!
MORE CLASSES
Due to popularity we have added more spin classes! Check out Wednesday 6am, Saturday 9am and Sunday 9am.
Courtesy, Etiquette and Discipline. I believe “discipline” simply means that – you say you’re going to do something, and then you actually do it! If you book your class we are expecting you. If you can’t make it for unforeseen circumstances (that’s ok but), please be courteous and cancel yourself off the class to give another member the opportunity.
One of the very special things about our club is the community of members and the vibe. Thank you, just keep being you!
REMEDIAL MASSAGE IS NOW OPEN
On the spot health insurance rebates are available (HICAPS). Bookings at reception or call the club.
SOME MORE HOUSE KEEPING…
1. Re-Activation of Memberships
A free membership freeze was performed on 23rd March 2020. This was made indefinitely until we knew further details as to when we could re-open. As we will be re-opening from Saturday 13th June 2020 with minimal restrictions all membership freezes will end and your membership will continue as it was pre-COVID-19. All expiries will be extended by 81 days (the time we have been closed). You do not have to do anything.
Because the membership freezes were applied about a week into the payment cycle, (for most members) there is a credit on your account that when applied will make up the rest of the days that you already paid for (March 17th 2020). This means that coming back you can expect a smaller amount debited from your account until your credit is used (and then a full payment on next cycle).
There are some members that have been hiring equipment or signed up to online classes. Your credit would have already been used up for those services. This will also affect slightly your first membership payment, before a full payment cycle.
I sincerely apologise if this is confusing, please feel free to call or email if you have any questions, or if you think there has been a mistake with your billing.
2. Class Bookings and Entry into the Club
It is now compulsory to book classes ahead of schedule. This is a requirement to ensure easier contact tracing in the event that we experience a case in our community. I hope it also gives you peace of mind that you will be sharing the club with members.
To ensure that we have an accurate and up to date register, it will be necessary to keep the front door closed and locked. Access to the club will only be available with your key tag. Your key tag will only work if you have a class booking, gym session booking or Personal Training booking. (Your tag will unlock the door 15 minutes before your booking time and 20 minutes after your booking time and multiple re-entry during the time spot).
If you have any questions about the app, please give us a call anytime and we will be able to assist. If you do not have a key tag please give us a call to arrange a time to pick one up. Key tag is complimentary with your membership, replacement tags are $25.
3. Gym Session Bookings and Entry into the Club
It is now compulsory for all gym members using the gym (only) to book a time on our app. It is set as a class called “Gym Session Weights/Cardio”. With booking made in the Gym Session class your key tag will give you access to open the front door. Your tag will unlock the door 15 minutes before your booking time and 20 minutes after your booking time and multiple re-entry during the time spot.
If you have any questions about the app, please give us a call anytime and we will be able to assist. If you do not have a key tag please give us a call to arrange a time to pick one up. Key tag is complimentary with your membership, replacement tags are $25
4. Change Rooms
The change rooms are open and available, however we ask members to change at home/work where possible.
5. Cancellation of Online Membership
Cancellation of online memberships can be done immediately directly through the Gym Master Member App. You can also reply to this email to request cancellation. If you do not cancel your membership the membership payments and all the benefits will continue.
6. Cancellation of Equipment Rental
This will be processed in the coming days as equipment is returned and signed back in.
It brings me great pleasure and relief to let you know that we are re-opening on SATURDAY 13th June 2020.
I hope everyone has been keeping well both mentally and physically and that you are as excited as I am to get back into the gym. It has been a very challenging time for so many people and I hope that somewhere that you have found the silver lining. I do believe every obstacle is an opportunity.
If we make a conscious effort of thinking about what we are grateful for, we will be in a better mental state for whatever challenges we face each day.
Keeping in mind our community responsibility and mandatory restrictions we will return back to “normal” as much as possible.
The new normal @Ruben’s…
10 participants per class (Class timetable is now live and open for bookings via the GymMaster Member app)
Bookings/Registration for classes and gym use compulsory (with Gym Master App)
Maximum 100 people in the building (keeping to 4sqm per person)
Use of towels for gym and classes (available for hire if needed)
Extra auto hand sanitizers throughout the gym
Extra gym wipes throughout gym
More time between classes to minimise overlap
Daily staff temperature checks
Before we open…
Return of Equipment
We will have times where the gym will be staffed for you to return your equipment. As soon as your equipment is returned the rental payments will be cancelled.
Saturday 6th June, 6am – 12pm
Monday 8th June, 6am – 12pm
Thursday, 9am – 5pm
Friday 12th June, 12pm – 5:00pm
Online Memberships
We will continue to provide availability to the online content through the same membership. If you would like to cancel your online classes membership you can do so immediately via the GymMaster Member app or Online Portal.
Outdoor Classes will stop as we will be able to do classes indoors! Last class will be Friday 12th June at 6:30am.
Download the GymMaster Member App and login into your @Ruben’s account (call us if you have any questions). Here you will be able to book your place into classes and gym sessions. You can also manage most of your membership admin needs. I.e. Membership freeze, Membership cancellation, Membership upgrades, Updating/Changing payment details.
Membership Access Tag will now be necessary to access the club as part of our new COVID responsible operations. Tag is included with your membership, if you do not have one please give us a call to arrange a time to be given one. Replacement tags are $25.
Remember
Stay at home if you feel unwell (even for mild symptoms)
Download COVID-Safe App
A huge thanks to everyone that has kept in touch and supported us through this difficult time.
The less you move, the less you want to move AND the more you move, the more you want to move. So let’s get back into it!
Here @Ruben’s times have been challenging as they have been at every other fitness facility and small business around the country. Thanks to all our members support, government assistance and landlord assistance we will come out of this crisis.
Moving forward, the whole team is excited for the next opportunity to deliver the best experience in health and fitness that you can expect from @Ruben’s.
I’d like to strongly recommend downloading COVID-Safe App. This is the use of smart phones with bluetooth (not location data) to speed up the way contact tracing can be done. So you can be notified quickly if you have been in close proximity of someone who has been diagnosed with COVID-19 in last 21 days.
It is simply the clever use of technology to speed up contact tracing to fight the monster that is Novel Corona Virus. It is voluntary to download and use.
In my opinion it is our responsibility to do everything we can to keep our families, friends, colleagues and ourselves safe from this virus. Here is the link if you’d like to download.
With the expectation of restrictions being removed, we are ready to get back into it! We can expect social distancing regulations for indoor facilities to be 4sqm per person, expectations of hygiene practices, personal responsibility…
With so much uncertainty around when and what we will be allowed to do. I’d like to share with you what we are thinking and preparing for. This can (and probably will) change at anytime in the light of new information and regulations.
Stage 1
Daily temperature checks for all staff, trainers and instructors
Outdoor classes to be held in the @Ruben’s carpark and Enmore Park. Pay as you go, $ TBA. (If/When restrictions are loosened to allow outdoor bootcamps of up to 10 people)
Stage 2
Gym is allowed to open. Memberships and packs re-activated
Personal Training resume with designated Personal Training zones
All equipment is returned to the gym
New class numbers to adhere to safety and health guidelines
New cleaning protocols
This situation is constantly changing and we are ready to adapt quickly, all your understanding and support is greatly appreciated. We will always behave responsibly and with peoples health and safety first and I am very grateful that we have such a great community of members that are honest and responsible.
