As we continue to grow, we continue to evolve. Part of this evolution is having more classes and variety on our timetable than ever before. In the aim of keeping fairness and equitable access to all classes for all members we are implementing a new booking and cancellation policy for classes.
ALL CLASS NO SHOWS WILL BE TREATED AS A LATE CANCELLATION
All charges will be generated automatically by the software and charged upon each billing cycle in arrears.
All members are responsible for checking themselves in at the front door or reception to ensure class attendance is recorded. Please allow yourself adequate time to check in before a class to ensure your class attendance is recorded accurately.
I must say we are very lucky to have such a conscientious community. There is definitely a positive vibe and atmosphere @Ruben’s like no other gym I have been a part of.
Thank you for all your understanding and efforts. Working together we will keep each other honest, consistent and accountable. Together we will stay fit and healthy.
The cat is out of the bag! Time Out is telling the world something we all knew a while ago… https://www.timeout.com/sydney/news/marrickville-has-been-declared-the-tenth-coolest-neighbourhood-in-the-world-right-now-100620
We would like to let you know that over the coming weeks we are migrating our direct debit payments to be processed by Ezidebit, an industry leading secure Direct Debit payments provider.
Will this mean any changes
for me?
There will be no change to transaction or dishonour fees relating to your direct debit payments;
For any payments you make to us using a card, you will see ‘EZI*<At Ruben’s>’ on your card statement;
Your payments will be processed by Ezidebit. Here is a link to the Ezidebit Service Agreement for your records.
What do I need to do?
No
action is needed from you. This change will happen automatically once the
migration is complete.
If you have any questions, please
don’t hesitate to reach out.
When things were looking grey in early March 2020, I had a wise man say to “Just wait for tomorrow”.
Yes we have been hit with a global pandemic and this has caused heartache and suffering in many different ways around the world.
There is no stopping the destructive tidal wave of COVID-19. All we had to do was try to ride the wave and wait for tomorrow.
I can say that now anyway…
Thanks to amazing members, staff family and friends @Ruben’s has weathered the storm (the first part of it anyway) and together I am confident we can get through anything.
We are very close to re-opening, I hope you are as excited as I am!
MORE CLASSES
Due to popularity we have added more spin classes! Check out Wednesday 6am, Saturday 9am and Sunday 9am.
Courtesy, Etiquette and Discipline. I believe “discipline” simply means that – you say you’re going to do something, and then you actually do it! If you book your class we are expecting you. If you can’t make it for unforeseen circumstances (that’s ok but), please be courteous and cancel yourself off the class to give another member the opportunity.
One of the very special things about our club is the community of members and the vibe. Thank you, just keep being you!
REMEDIAL MASSAGE IS NOW OPEN
On the spot health insurance rebates are available (HICAPS). Bookings at reception or call the club.
SOME MORE HOUSE KEEPING…
1. Re-Activation of Memberships
A free membership freeze was performed on 23rd March 2020. This was made indefinitely until we knew further details as to when we could re-open. As we will be re-opening from Saturday 13th June 2020 with minimal restrictions all membership freezes will end and your membership will continue as it was pre-COVID-19. All expiries will be extended by 81 days (the time we have been closed). You do not have to do anything.
Because the membership freezes were applied about a week into the payment cycle, (for most members) there is a credit on your account that when applied will make up the rest of the days that you already paid for (March 17th 2020). This means that coming back you can expect a smaller amount debited from your account until your credit is used (and then a full payment on next cycle).
There are some members that have been hiring equipment or signed up to online classes. Your credit would have already been used up for those services. This will also affect slightly your first membership payment, before a full payment cycle.
I sincerely apologise if this is confusing, please feel free to call or email if you have any questions, or if you think there has been a mistake with your billing.
2. Class Bookings and Entry into the Club
It is now compulsory to book classes ahead of schedule. This is a requirement to ensure easier contact tracing in the event that we experience a case in our community. I hope it also gives you peace of mind that you will be sharing the club with members.
To ensure that we have an accurate and up to date register, it will be necessary to keep the front door closed and locked. Access to the club will only be available with your key tag. Your key tag will only work if you have a class booking, gym session booking or Personal Training booking. (Your tag will unlock the door 15 minutes before your booking time and 20 minutes after your booking time and multiple re-entry during the time spot).
If you have any questions about the app, please give us a call anytime and we will be able to assist. If you do not have a key tag please give us a call to arrange a time to pick one up. Key tag is complimentary with your membership, replacement tags are $25.
3. Gym Session Bookings and Entry into the Club
It is now compulsory for all gym members using the gym (only) to book a time on our app. It is set as a class called “Gym Session Weights/Cardio”. With booking made in the Gym Session class your key tag will give you access to open the front door. Your tag will unlock the door 15 minutes before your booking time and 20 minutes after your booking time and multiple re-entry during the time spot.
If you have any questions about the app, please give us a call anytime and we will be able to assist. If you do not have a key tag please give us a call to arrange a time to pick one up. Key tag is complimentary with your membership, replacement tags are $25
4. Change Rooms
The change rooms are open and available, however we ask members to change at home/work where possible.
5. Cancellation of Online Membership
Cancellation of online memberships can be done immediately directly through the Gym Master Member App. You can also reply to this email to request cancellation. If you do not cancel your membership the membership payments and all the benefits will continue.
6. Cancellation of Equipment Rental
This will be processed in the coming days as equipment is returned and signed back in.
