Dear Members,

We would like to let you know that over the coming weeks we are migrating our direct debit payments to be processed by Ezidebit, an industry leading secure Direct Debit payments provider.

Will this mean any changes for me?

  • There will be no change to transaction or dishonour fees relating to your direct debit payments;
  • For any payments you make to us using a card, you will see ‘EZI*<At Ruben’s>’ on your card statement;
  • Your payments will be processed by Ezidebit.  Here is a link to the Ezidebit Service Agreement for your records.

What do I need to do?

  • No action is needed from you. This change will happen automatically once the migration is complete.

If you have any questions, please don’t hesitate to reach out.

Kind regards,